Service Policy

A. Order Policy
B. Delivery Policy
C. Payment Modes
D. Cancellation and Refund
E. Feedback and Inquiry
F. Disclaimer

A. Order Policy

  • All orders placed online will receive a 7-digit Order Reference Number. You are encouraged to check the email to ensure that all order details provided are accurate.


  • For any changes on the order or delivery information please call 6299 1155 or email us at at least 24 hours before delivery.

B. Delivery Policy


If you are the one collecting/receiving the item(s), please prepare the following documents:

1) IC or Passport for verification

2) Redemption Letter

If you are not the one collecting/receiving the item(s), you may authorise another person to collect the purchased item(s) on your behalf. Please prepare the following documents:

1) His/her identity card or passport;
2) Photocopy or scanned copy of addressee’s identification documents;
3) Order confirmation email and/or SMS; and
4) Authorisation letter (signed by the addressee)

Standard Delivery

  • Delivery charges will start at $10 (GST Inclusive) per location in Singapore


  • Noel Gifts will contact the intended recipients for delivery or to reschedule the delivery for the next available time slot. Re-delivery charges start at $10 per location.


C. Payment Modes

Internet Banking

  • If you have an Internet Banking account with DBS, UOB or Citibank, you may choose to make your payment by selecting the eNets Internet Banking option and follow the prompts to complete your purchase.

Credit or Debit Card

  • We accept card payments via Visa and Mastercard. You may choose to pay online through our secured electronic payment gateway or request for a Customer Service Officer to contact you for the card details.

Electronic Mobile Payment

  • We accept electronic mobile payments via DBS PayLah!, PayNow, and OCBC Pay Anyone. Please state your mobile number as reference number.

D. Cancellation and Refund

  • Cancellation of order is strictly not allowed.

  • Refunds and exchanges of the item(s) are not allowed upon the customer’s acceptance of the item(s). Item(s) shall be deemed accepted upon acknowledgement of the delivery order. Please check the condition of the item(s) upon delivery/collection.

E. Feedback and Inquiry

  • We welcome your valuable feedback on our product and service quality. Please call us at (65) 6299 1155 or fax (65) 6293 3522.

F. Disclaimer

  • Noel Gifts International Ltd reserves the right to reject any order.

Contact Us

21 Ubi Road 1 #03-01

Singapore 408724

+65 6299 1155


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© 2019 Noel Gifts International Ltd